1 reviews | Active since Feb 2018
Using Stuttaford Van Lines was a HUGE mistake
I chose Stuttaford Van Lines because I thought they were the best, Boy was I wrong. Seriously damaged my goods (that I insured with them), the team was understaffed and endured the nightmare until 10;30 at night. Filed a claim the next day, Been begging for Feedback for two months, numerous unanswered emails, repudiated items that were damaged and insured. Got hold of the GM Mike Kitshoff from Stuttaford Van Lines Cape Town, apologized and promised me he would assist and has done absolutely nothing. DO NOT USE STUTTAFORD VAN LINES
Dear Sir or Madam,
A very good day to you!
I hereby acknowledge receipt of your post and assure you that this matter will be addressed with the gravity it deserves.
In the meanwhile, I sincerely and humbly apologise that we did not manage, in this instance to live up to our usual world-class standard.
A detailed investigation will be lodged in order to establish where we went wrong.
Please know that we do not believe in making excuses, and we would not want to offer you any. We shall endeavor to try and correct our mistakes as best we can.
Despite our very best efforts, we do sometimes make mistakes, but we are determined to try and rectify the situation and possibly leave you with a more favorable impression about your dealings with us.
Please would you urgently furnish me with your name and I shall immediately involve myself and my entire management team to try and get this matter resolved...
Many thanks and best regards,
Mel Potgieter
Stuttaford Van Lines - Johannesburg
Dear Sir or Madam,
A very good day to you!
I hereby acknowledge receipt of your post and assure you that this matter will be addressed with the gravity it deserves.
In the meanwhile, I sincerely and humbly apologise that we did not manage, in this instance to live up to our usual world-class standard.
A detailed investigation will be lodged in order to establish where we went wrong.
Please know that we do not believe in making excuses, and we would not want to offer you any. We shall endeavor to try and correct our mistakes as best we can.
Despite our very best efforts, we do sometimes make mistakes, but we are determined to try and rectify the situation and possibly leave you with a more favorable impression about your dealings with us.
Please would you urgently furnish me with your name and I shall immediately involve myself and my entire management team to try and get this matter resolved...
Many thanks and best regards,
Mel Potgieter
Stuttaford Van Lines - Johannesburg