1 reviews | Active since Aug 2009
Unprofessional service
Booked an appointment with your PE branch a week in advance. Received a call 10 minutes before they were due to arrive to reschedule for 2 days later. Very unprofessional.
Dear Jonathan,
A very good day to you!
Please accept my personal and most humble and sincere apologies for what transpired here. I am desperate to establish what happened, as this is certainly not the world-class service that our valued customers have come to expect from us.
Please be advised that Mr Anthony du Plessis, the Branch Manager from our Port Elizabeth branch will be in contact with you shortly.
With best regards,
Meg Durrant
Stuttaford Van Lines
Dear Jonathan,
A very good day to you!
Please accept my personal and most humble and sincere apologies for what transpired here. I am desperate to establish what happened, as this is certainly not the world-class service that our valued customers have come to expect from us.
Please be advised that Mr Anthony du Plessis, the Branch Manager from our Port Elizabeth branch will be in contact with you shortly.
With best regards,
Meg Durrant
Stuttaford Van Lines
Dear Jonathan,
A very good day to you!
After having spoken to the Branch Manager of our Port Elizabeth Branch, Anthony advised that the sales consultant who was scheduled to go and survey your home unfortunately had to postpone the appointment due to the sudden passing of his father.
Please accept our sincere apologies for the inconvenience caused. I trust that upon receipt of my mail you may feel better disposed towards your opinion of our company and the service you have received.
With best regards,
Meg Durrant
Stuttaford Van Lines
Dear Jonathan,
A very good day to you!
After having spoken to the Branch Manager of our Port Elizabeth Branch, Anthony advised that the sales consultant who was scheduled to go and survey your home unfortunately had to postpone the appointment due to the sudden passing of his father.
Please accept our sincere apologies for the inconvenience caused. I trust that upon receipt of my mail you may feel better disposed towards your opinion of our company and the service you have received.
With best regards,
Meg Durrant
Stuttaford Van Lines