********* invoicing practices

We submitted a request online for furniture removal on the 2nd January in Umhlanga, inclusive of all packaging of goods. Stuttaford submitted a quote stipulating removal and ´packaging of microwave¨, without mentioning that this quote excludes packaging as per the online request submitted on their online website platform. The payment was then done by us on the quotation received from them. On arriving at our premises on 2nd January, they informed us that they cant proceed with the removal as the packaging is now an additional cost which will be determined afterwards. They proceeded with the move and packaging. An exorbitant additional invoice was sent to us afterwards, which we queried as we have clearly requested packaging. Stuttaford admitted that they made a mistake, but still insists that we should pay for he additional amount afterwards quoted, and it was communicated by the branch manager that we anyway would have forfeited the payment made if we insisted on keeping with the original quote when they started packing on the 2nd January. Fortunately we have not signed off on any additional quotation but the manner in which this is treated by the Durban manager and branch is questionable. Can Stuttaford senior management please look into this as I can´t find the contact details on their website for submitting this complaint?