TB
Tania B

1 reviews | Active since Jun 2015

30 Jun 2015, 12:18

TERRIBLE SERVICE - DONT USE!

We made use of the services of Stuttaford Van Lines during our Cape Town move in June 2015. Firstly, the team arrived at our house at the morning of the move not knowing that they were to pack for us (this was arranged and paid for in advance). When phoning the their office, I was promised a call back but never received this. However, it later transpired that the packed received the instruction and proceeded. The packers stole our lint chocolates (a large bottle full) and left the wrappers in between our goods in the boxes that they packed. The pakcers further sat on our chairs outside during the breaks while smoking. They also dragged our leather coach accross a gravel surface without any covering and hit it agains our wall so hard that it actually left a hole in the wall. The next morning I received a call from Edwina Jacobs advising that they will be sending an additional invoice for \our request of specialised packing to the packers"(it seems when we asked the team to not drag the coach on the bare floor"

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Replies (1)
Stuttaford Van Lines
Stuttaford Van Lines's reply30 Jun 2015, 13:44
Official
Hello taniabarnardo,

A very good day to you!

Your comment has been received by me with disappointment for the way in which our guys behaved. Please therefore accept herewith my humble and sincere apologies.

Our Cape Town operations manager will be in contact with you without delay in this regard.

Please know that we have no hesitation in crediting such additional charges that were not agreed to by you and of course, chocolates MUST be replaced.

I trust that the knee-jerk reaction to this matter may leave you slightly better disposed towards your dealings with us.

With best regards,

Mel Potgieter
Director
Stuttaford Van Lines