1 reviews | Active since Aug 2010
Stuttaford Van Lines Shocking Disapointedment
We moved from Cape Town to Ficksburg, FS in Oct 2014 still not resolved. We selected Stuttafords based on previous experience and recommendations. Stuttafords standards, methods & procedures, staff management and honesty have drastically dropped. We took insurance with them never dreaming we would need it.<br> <br> When they delivered, their staff arrived complaining of hunger. Doors and drawers were not secured, causing damage to furniture and house walls.. I had to help with the cupboards to reduce damage but wasn't there when a fridge door was broken off as a result. A fridge was stacked on top of a valuable oak sideboard, destroying the top. Two desks were badly damaged, a valuable ebony desk had a leg broken off and the side badly damaged. A precious family heirloom standard lamp had a glass diffuser smashed.<br> <br> Stuttafords say they can do nothing unless we get people to come to Ficksburg to quote or we transport the our furniture 450km to a town to get quotes. We can get the smashed diffuser smashed only from New York. They're not interested in paying for that.<br> <br> Your move is expensive. Hire a videographer and friends to record at both ends, Avoid Stuttafords. They're not who they were.
A very good day to you!
Your complaint has just been read by me with a deep sense of disappointment and in honesty, disbelief...
I have no hesitation in expressing my heartfelt and sincere apology for the extent of the damages you have suffered during your removal.
Please allow me ro personally investigate this claim and see if I can perhaps intervene with the insurers in order to place your valid concerns into perspective so as to convince them to reconsider your claim in its entirety.
Stuttaford Van Lines is proud of the reputation we have established both nationally and internationally and what transpired during your removal is by no means a true reflection of the superb service our company offers the overwhelming majority of our customers and as such, will be treated with the utmost gravity it deserves in order to prevent repitition thereof in the future.
I assure you that a thorough investigation will now be lodged andthe culprits will be disciplined for bringing our company into disrepute.
In the meanwhile, please be assured of my personal commitment to you in this regard.
With best regards,
Mel Potgieter
Director
Stuttaford Van Lines
A very good day to you!
Your complaint has just been read by me with a deep sense of disappointment and in honesty, disbelief...
I have no hesitation in expressing my heartfelt and sincere apology for the extent of the damages you have suffered during your removal.
Please allow me ro personally investigate this claim and see if I can perhaps intervene with the insurers in order to place your valid concerns into perspective so as to convince them to reconsider your claim in its entirety.
Stuttaford Van Lines is proud of the reputation we have established both nationally and internationally and what transpired during your removal is by no means a true reflection of the superb service our company offers the overwhelming majority of our customers and as such, will be treated with the utmost gravity it deserves in order to prevent repitition thereof in the future.
I assure you that a thorough investigation will now be lodged andthe culprits will be disciplined for bringing our company into disrepute.
In the meanwhile, please be assured of my personal commitment to you in this regard.
With best regards,
Mel Potgieter
Director
Stuttaford Van Lines
