POOR SERVICE: LACK OF COMMITMENT

I have been in communication with Stuttaford for over 5 months to transport my furniture and car due to relocating to a different province in December. In October, I confirmed with a consultant called Karin via email and call that their quotation has been approved to move my furniture and car in December '22. In mid-Dec I contacted them to confirm time of arrival to collect furniture on the 21st and my car on the 19th. I was then told that the car is not booked in and all car removal companies they outsource are fully booked therefore my car will be collected in January. I needed the car in December so I took it upon myself to call companies and link them up with Stuttafords. I found 2 companies that were willing to transport my car in December, however, a consultant (Stacey) I was talking to informed me that they cannot use the companies I had found.

On the 3rd of January when companies opened, I emailed the same consultant to find out when my car will be collected. I didn't receive a response then I called of which she said she emailed companies and she is waiting for a response. I asked her if she just "emailed" and didn't call considering the urgency. She just said the car will be collected and couldn't commit to a date. I still do not know when exactly my car will be delivered.

This has been an extremely stressful and upsetting experience with Stuttafords.

Furniture was eventually collected in December and I received good service from the movers and their manager Mr Nkwana. Although one of the movers ****ed in the guest toilet, messed it up so terribly and didn't clean it which was very disgusting. I had a viewing on that day and the family that viewed the house right after Stuttaford left, noticed the dirt in the toilet and uncomfortably made me aware of it.