1 reviews | Active since Nov 2017
Poor Service
I am thinking of relocating so was happy to see Stuttaford Van Lines provide an online quote service. After 30 mins of putting together an inventory of all the contents in my house in order to complete their questionnaire I sent off my mail and waited in anticipation. Well 3 days later I received a call from someone who proceeded to ask how I was, so I immediately presumed this was a tele-canvasser - bad start!! I was informed that the online quote form doesn't always work so I would have to re-do the entire form which would be mailed to me and re-submit. This I did by return, it is now one week later and I have not heard a peep from Stuttaford Van Lines or even an acknowledgement that my form has/ or has not been received. I am seriously questioning the efficiency of this company and thinking I would be best advised to try elsewhere. Note: Wish I had read all the bad reports on "Hello Peter" before I had started this fruitless operation!!!
Dear Sir or Madam,
A very good day to you!
I hereby acknowledge receipt of your post and assure you that this matter will be addressed with the gravity it deserves.
In the meanwhile, I sincerely and humbly apologise that we did not manage, in this instance to live up to our usual world-class standard
A detailed investigation will be lodged in order to establish where we went wrong.
Please know that we do not believe in making excuses, and we would not want to offer you any. We shall endeavor to try and correct our mistakes as best we can.
Despite our very best efforts, we do sometimes make mistakes, but we are determined to try and rectify the situation and possibly leave you with a more favorable impression about your dealings with us.
Please would you urgently furnish me with your name and I shall immediately involve myself and my entire management team to try and get this matter resolved...
Many thanks and best regards,
Mel Potgieter
Stuttaford Van Lines - Johannesburg
Dear Sir or Madam,
A very good day to you!
I hereby acknowledge receipt of your post and assure you that this matter will be addressed with the gravity it deserves.
In the meanwhile, I sincerely and humbly apologise that we did not manage, in this instance to live up to our usual world-class standard
A detailed investigation will be lodged in order to establish where we went wrong.
Please know that we do not believe in making excuses, and we would not want to offer you any. We shall endeavor to try and correct our mistakes as best we can.
Despite our very best efforts, we do sometimes make mistakes, but we are determined to try and rectify the situation and possibly leave you with a more favorable impression about your dealings with us.
Please would you urgently furnish me with your name and I shall immediately involve myself and my entire management team to try and get this matter resolved...
Many thanks and best regards,
Mel Potgieter
Stuttaford Van Lines - Johannesburg