Horrible moving experience with Stuttaford Van Lines

What a horrible experience using Stuttaford Van lines. We have had a good experience in the past and therefor used them again, but their service delivery has deteriorated over the years it seems.

From the beginning there was no communication between the Ops and sales team causing most of the issues. The team leader on site had attitude as he stepped into our home. The team on site decided early in the day that they will not be able to offload at our new property and they will park our belongings at their depo. This was not communicated to us, sales reassured us they will get done in time. Our insurance did not cover our belongings at the depo, causing us panic when we found out late in the day that this is their plan.

Their team lead wrote the most detailed list of our boxes that was not needed, wasting so much time and is a big part of the reason they couldn't get done in time. The boxes were not marked off as they were offloaded, so there was really no purpose to this list. Just listing the sizes of the boxes would have been sufficient for calculating the space on the truck.

We carried all our own boxes to the garage, disassembled many of our items before the team even arrived. We put in every effort to make sure we are organized and efficient. Our boxes were eventually just dropped in the new garage. So we had to do most of the heavy lifting while paying a big price for what we thought was a professional moving company.

And unfortunately Stuttaford van lines then holds you hostage - you better pay whatever they demand or you don't get your belongings. Never again! I have reached out with all my concerns and asked if they could offer us any refund, but they refused.