1 reviews | Active since Jan 2018
Feedback Stuttafords
Mel Potgieter did come back to me. He advised that the 073 number DOES not belong to them. He advised that Samantha Vos is always professional and would never revert to the kind of behavior I have experienced or been exposed to. He undertook to investigate
Dear Ms Pilgrim,
It is with GREAT RELIEF that I am able to now confirm that the number you provided me with, is in fact, NOT our Company's cell number and I have spoken to "Sue", the lady who's number it is.
I informed her who I was and asked her to bear me out and listen to a story I was wanting to tell her and whether she was able to please shed some light on the matter. I then proceeded to tell her about your Hellopeter complaint and the fact that you may have telephoned her number, thinking that you were in fact speaking to our company, when in fact she is neither an employee nor associated to our company...
She advised that she has had the weirdest day ever. She had spoken to you and couldn't hear you because of a bad line and then you put the phone down. She had no concept of who you were or what you were phoning about and therefore did not respond well to your request for a removal quotation.
This, by all accounts have been one huge misunderstanding and I sincerely hope that you will believe me if I tell you that NEVER will any Stuttaford Van Lines employee ever speak to any member of the public in such a rude, disrespectful and obnoxious manner.
Although I feel terrible for having had this happen to you, I am sure you understand that our company was actually recommended, but things turned out in a very pecu**** way, which is quite sad and disappointing.
I sincerely trust that upon reflection you are able to reconsider giving us this benefit of this situation and understand that in fact, we are well able to assist you with the world-class service with which you had been recommended to us in the first place.
In the meanwhile, it remains for us to wish you a very pleasant afternoon.
With best regards,
Mel Potgieter
Best regards,
Dear Ms Pilgrim,
It is with GREAT RELIEF that I am able to now confirm that the number you provided me with, is in fact, NOT our Company's cell number and I have spoken to "Sue", the lady who's number it is.
I informed her who I was and asked her to bear me out and listen to a story I was wanting to tell her and whether she was able to please shed some light on the matter. I then proceeded to tell her about your Hellopeter complaint and the fact that you may have telephoned her number, thinking that you were in fact speaking to our company, when in fact she is neither an employee nor associated to our company...
She advised that she has had the weirdest day ever. She had spoken to you and couldn't hear you because of a bad line and then you put the phone down. She had no concept of who you were or what you were phoning about and therefore did not respond well to your request for a removal quotation.
This, by all accounts have been one huge misunderstanding and I sincerely hope that you will believe me if I tell you that NEVER will any Stuttaford Van Lines employee ever speak to any member of the public in such a rude, disrespectful and obnoxious manner.
Although I feel terrible for having had this happen to you, I am sure you understand that our company was actually recommended, but things turned out in a very pecu**** way, which is quite sad and disappointing.
I sincerely trust that upon reflection you are able to reconsider giving us this benefit of this situation and understand that in fact, we are well able to assist you with the world-class service with which you had been recommended to us in the first place.
In the meanwhile, it remains for us to wish you a very pleasant afternoon.
With best regards,
Mel Potgieter
Best regards,