1 reviews | Active since Nov 2016
Consultant doesn’t bother to arrive for meeting
I set up a meeting with a consultant 3 weeks ago for a quote,. It was at 3pm today. I rushed home from Jhb to be here and on arriving found an sms and whassap sent after 2pm asking me if the meeting was still on. The consultant apparently canceled the meeting as she was unable to contact me! I am stunned and furious! Who cancels an appointment when you haven’t heard anything from the client and based on the fact that you left it to the last minute I confirm ? The consultant then reported to their manager that they and tried and the issue was mine! I am client facing running workshops and do not have the luxury of answering my phone when a random number phones and I live on a plot where I have no cell signal. It is completely unrealistic and unacceptable to expect customers to be at your beck and call and to then cite their alleged unavailability as the reason to cancel. I set up a meeting! I did not cancel it nor did I I recieved no communication informing me that if I don’t answer the phone the consultant won’t arrive! Totally unimpressed and no longer really interested in continuing to pursue a quote.
