Complete incompetence.

After being a loyal and regular customer of Stuttaford since November 2012, recent events have made me decide to never use them again. On 29 February my household items that were stored in their Cape Town facility were to be delivered to my home. They failed to deliver it and only after calling them that afternoon was it discovered that the goods had not been loaded onto the truck and would only be delivered 4 days later - 4 March.<br> On 30 March it was confirmed that they would be onsite between 9 - 10am to collect the furniture in my Paarl home. We took the 6.30am flight from Johannesburg to be there on time. The Operations Manager - Wayne Torien had sent the truck to Hout Bay first and they only arrived at my house after 4pm, We had to cancel our flight home and book accommodation and a house-sitter for our dogs.<br> Wayne &amp; Mike (MD) were at the Estate that day (overseeing the move of a well known Afrikaans singer) - they never answered our calls or request to drop by to discuss the situation.<br> To date neither have called to offer an explanation or apology for the mess up. <br> Despite being the oldest removal company in SA - Stuttaford can't be trusted - they let me down twice