Claims dept trend to repudiate claims,

My husband and I moved from Cape Town to Johannesburg in September 2014. We paid for our stored items, being our entire household, to be insured and had numerous expensive liquors in our item list. <br> <br> I arranged for delivery to our new home on 17 December 2014. Because we were still living elsewhere, had guests in our presence and subsequently travelled, we unpacked our items by 7 January 2015. I submitted my claim once realizing two liquor itmes of great expense were removed from our storage. The gentlemen who unpacked my items asked to do the bare essentials which I agreed to out of courtesy.<br> <br> Lance emailed me at first to tell me that the agent handly my claim was on leave, he then emails me telling me it will be dealt with in 15 days, after I waited 12 days. shortly, in the same day, I received discourteous emails from Terri and Lance saying that my claim will be repudiated if I dont provide a \logical"reason for submitting it in january.<br> <br> I paid insurance"