KM
Kekeletso M
1 reviews | Active since Apr 2015
28 Apr 2015, 11:32
Bad service
i arranged to move on the 26th of March2014. on the 25th when i call to confirm times that tell me they can only come on saturday and i must pay extra. now they need to redilever my good and they tell me that they can only do it after 14days. the service is really bad.
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Replies (1)
Stuttaford Van Lines's replyOfficial
30 Apr 2015, 08:05Hello Bonjuce,
A very good day to you!
Your complaint has just been received by me with thanks and I sincerely and humbly apologise for the fact that you have been placed under the impression that we cannot deliver your consignment for another 2 weeks...
Although the demand for our services during this time of the month is pressing, I have no hesitation in advising that we WILL assist you sooner and I shall personally ensure that you receive the service that you have grown accustomed to from Stuttaford Van Lines.
I trust that by the time we have concluded your move, you will be left with the indelible impression that by choosing Stuttaford Van Lines to undertake your move, you have made the right choice.
I look forward to a successful end result and hope to hear from you for confirmation thereof.
With best regards,
Mel Potgieter
Director
Stuttaford Van Lines
A very good day to you!
Your complaint has just been received by me with thanks and I sincerely and humbly apologise for the fact that you have been placed under the impression that we cannot deliver your consignment for another 2 weeks...
Although the demand for our services during this time of the month is pressing, I have no hesitation in advising that we WILL assist you sooner and I shall personally ensure that you receive the service that you have grown accustomed to from Stuttaford Van Lines.
I trust that by the time we have concluded your move, you will be left with the indelible impression that by choosing Stuttaford Van Lines to undertake your move, you have made the right choice.
I look forward to a successful end result and hope to hear from you for confirmation thereof.
With best regards,
Mel Potgieter
Director
Stuttaford Van Lines
Stuttaford Van Lines's reply30 Apr 2015, 08:05
Official
Hello Bonjuce,
A very good day to you!
Your complaint has just been received by me with thanks and I sincerely and humbly apologise for the fact that you have been placed under the impression that we cannot deliver your consignment for another 2 weeks...
Although the demand for our services during this time of the month is pressing, I have no hesitation in advising that we WILL assist you sooner and I shall personally ensure that you receive the service that you have grown accustomed to from Stuttaford Van Lines.
I trust that by the time we have concluded your move, you will be left with the indelible impression that by choosing Stuttaford Van Lines to undertake your move, you have made the right choice.
I look forward to a successful end result and hope to hear from you for confirmation thereof.
With best regards,
Mel Potgieter
Director
Stuttaford Van Lines
A very good day to you!
Your complaint has just been received by me with thanks and I sincerely and humbly apologise for the fact that you have been placed under the impression that we cannot deliver your consignment for another 2 weeks...
Although the demand for our services during this time of the month is pressing, I have no hesitation in advising that we WILL assist you sooner and I shall personally ensure that you receive the service that you have grown accustomed to from Stuttaford Van Lines.
I trust that by the time we have concluded your move, you will be left with the indelible impression that by choosing Stuttaford Van Lines to undertake your move, you have made the right choice.
I look forward to a successful end result and hope to hear from you for confirmation thereof.
With best regards,
Mel Potgieter
Director
Stuttaford Van Lines