Bad attitude
Phoned their offices this morning for quote to move to Pretoria SA.Lady answering phone battles to speak English.Nobody that can assist as staff is out.No offer to take number and phone back.Needless to say I wont phone back either.
Dear Mr Johan Jacobs,
A very good day to you!
Thank you for bringing this very serious allegation to our attention.
Our team at Stuttaford Van Lines believes in providing our clients with a world-class service; I sincerely and humbly apologise for not having received that service this morning.
Please know that we do not believe in making excuses, and we would not want to offer you any. We shall endeavour to try and correct our mistakes as best we can.
Despite our very best efforts, we do sometimes make mistakes, but we are determined to try and rectify the situation and possibly leave you with a more favorable impression about your dealings with us.
Mr Jacobs, please would you kindly furnish me your contact details so that this matter can be addressed with the gravity it deserves.
Kind Regards,
Meg Durrant
Stuttaford Van Lines - Johannesburg
Best regards,
Dear Mr Johan Jacobs,
A very good day to you!
Thank you for bringing this very serious allegation to our attention.
Our team at Stuttaford Van Lines believes in providing our clients with a world-class service; I sincerely and humbly apologise for not having received that service this morning.
Please know that we do not believe in making excuses, and we would not want to offer you any. We shall endeavour to try and correct our mistakes as best we can.
Despite our very best efforts, we do sometimes make mistakes, but we are determined to try and rectify the situation and possibly leave you with a more favorable impression about your dealings with us.
Mr Jacobs, please would you kindly furnish me your contact details so that this matter can be addressed with the gravity it deserves.
Kind Regards,
Meg Durrant
Stuttaford Van Lines - Johannesburg
Best regards,
Dear Mr Jacobsz,
I sincerely apologise for the incorrect spelling of your Surname.
Once again, thank you for bringing this serious allegation to our attention and I will ensure that the matter is addressed at our Windhoek office.
Have a lovely day further.
Kind Regards,
Meg Durrant
Stuttaford Van Lines - Johannesburg
Best regards,
Dear Mr Jacobsz,
I sincerely apologise for the incorrect spelling of your Surname.
Once again, thank you for bringing this serious allegation to our attention and I will ensure that the matter is addressed at our Windhoek office.
Have a lovely day further.
Kind Regards,
Meg Durrant
Stuttaford Van Lines - Johannesburg
Best regards,