?????????????
<p>We engaged Stuttaford Van Lines to ship our possesions from Cape Town To Melbourne.</p> <p>Well at present very dissapionted , promisis unfilled, packing not up to standerd, Container damage housing our possesions thousands of rands damage very extreeme, promises but no action, of assistance, Kevin Leske no help , but emty mails. At time of writing so such a let down and dissapiontment. Will report further negative or positive if Stuttaford will adress the above. At present only negative about this company.</p> <p> </p>
Helpful (0)
Replies (8)0
Replies (8)'s updateReviewer Update
22 Jul 2016, 12:04Please correct star rating nil.
's update22 Jul 2016, 12:04
Reviewer Update
Please correct star rating nil.
Stuttaford Van Lines's replyOfficial
22 Jul 2016, 12:48Dear Sir,
A very good day to you!
I am so terribly sorry to learn of this unhappy experience during your recent move with us.
Please allow me to urgently investigate this matter and revert back to you...
With best regards,
Stuttaford Van Lines - Customer Care
Best regards,
Stuttaford Van Lines's reply22 Jul 2016, 12:48
Official
Dear Sir,
A very good day to you!
I am so terribly sorry to learn of this unhappy experience during your recent move with us.
Please allow me to urgently investigate this matter and revert back to you...
With best regards,
Stuttaford Van Lines - Customer Care
Best regards,
's updateReviewer Update
22 Jul 2016, 12:59Your responce is much appreciated, however emty replys and promises are of no assistance , I trust this will not be the same. As for the star rating ,realy same , does not feature at all due to present circumstances.
I trust the dissapointment will be resolved to our mutual benefit, with a personal responce by those involved.
Your care for your clientel such as us,is expected hencewith.
's update22 Jul 2016, 12:59
Reviewer Update
Your responce is much appreciated, however emty replys and promises are of no assistance , I trust this will not be the same. As for the star rating ,realy same , does not feature at all due to present circumstances.
I trust the dissapointment will be resolved to our mutual benefit, with a personal responce by those involved.
Your care for your clientel such as us,is expected hencewith.
Stuttaford Van Lines's replyOfficial
22 Jul 2016, 13:10Hello sir,
The "star rating" you refer to above was not done by me, but must have been a system-generated request...
I assure you that I take these complaints very seriously and have already sent messages to both Kevin and his Director, Mr Mike Kitshoff to respond to my request for a detailed explanation of what may have transpired that would cause you to feel so negatively disposed towards your dealings with our company.
I have established already that there was substantial damage to your consignment and an assumption is being bandied about that perhaps your container may have been dropped along route...
I intend to establish what transpired and revert back to you early next week.
In the meanwhile, please have a wonderful weekend
With best regards,
Mel
Best regards,
Stuttaford Van Lines's reply22 Jul 2016, 13:10
Official
Hello sir,
The "star rating" you refer to above was not done by me, but must have been a system-generated request...
I assure you that I take these complaints very seriously and have already sent messages to both Kevin and his Director, Mr Mike Kitshoff to respond to my request for a detailed explanation of what may have transpired that would cause you to feel so negatively disposed towards your dealings with our company.
I have established already that there was substantial damage to your consignment and an assumption is being bandied about that perhaps your container may have been dropped along route...
I intend to establish what transpired and revert back to you early next week.
In the meanwhile, please have a wonderful weekend
With best regards,
Mel
Best regards,
's updateReviewer Update
22 Jul 2016, 13:48Good day
awaiting your positive replt.
Regards
Walter
's update22 Jul 2016, 13:48
Reviewer Update
Good day
awaiting your positive replt.
Regards
Walter
's updateReviewer Update
22 Jul 2016, 13:59Hi Mel
Pitty re Mr. Kitshoff ignorance of my mail to him as Director with no responce at all is extreamly poor, no intrest in his client. Needless to say I am not here to advise people what to do but expect servise for which I have paid for.
As MD of my own company for 44 years, this is unheard of, so sorry to say, re the above.
Have a great weekend.
Walter
's update22 Jul 2016, 13:59
Reviewer Update
Hi Mel
Pitty re Mr. Kitshoff ignorance of my mail to him as Director with no responce at all is extreamly poor, no intrest in his client. Needless to say I am not here to advise people what to do but expect servise for which I have paid for.
As MD of my own company for 44 years, this is unheard of, so sorry to say, re the above.
Have a great weekend.
Walter
Stuttaford Van Lines's replyOfficial
22 Jul 2016, 14:06Hi Walter,
I am sure there must be a perfectly reasonable explanation for this, as experience has taught me that Mike is quite particular about his dealings with his customers.
I really am sorry that this too, has possibly added to your growing unhappiness. I am pretty sure I would have felt the same frustration if I felt ignored.
Have a wonderful weekend
Kind regards,
Mel
Best regards,
Stuttaford Van Lines's reply22 Jul 2016, 14:06
Official
Hi Walter,
I am sure there must be a perfectly reasonable explanation for this, as experience has taught me that Mike is quite particular about his dealings with his customers.
I really am sorry that this too, has possibly added to your growing unhappiness. I am pretty sure I would have felt the same frustration if I felt ignored.
Have a wonderful weekend
Kind regards,
Mel
Best regards,
's updateReviewer Update
22 Jul 2016, 14:33Hi Mel
At present your explanation does not warrant a comment, as same is not constructive, and only tries to contradict to what I am expressing, it is of no interst to myself nor to you to have a word match, the point is the poor service that Stuttford has provided, kindly address same.
Trust a possitive conclusion will be achieved.
Do have a wonderful weekend, with a positive view on Monday.
Best regards
Walter
's update22 Jul 2016, 14:33
Reviewer Update
Hi Mel
At present your explanation does not warrant a comment, as same is not constructive, and only tries to contradict to what I am expressing, it is of no interst to myself nor to you to have a word match, the point is the poor service that Stuttford has provided, kindly address same.
Trust a possitive conclusion will be achieved.
Do have a wonderful weekend, with a positive view on Monday.
Best regards
Walter