1 reviews | Active since Sept 2017
Your consultants do not listen
I called and asked the consultant to generate a R100 token into my account. To my surprise, this consultant processed my full balance as a token. The reason why I am now writing on hellopeter is because this is not the first time it has happened. I have complained before and I was given an apology but this is not on. I want my refund back into my account because you keep making this unnecessary mistake
Thank you for bringing this matter to our attention.
Our sincere apologise that a token of R194 was issued, when you had requested a R100 token.
During our investigation, we have listened to the call and understand that it was an oversight from the Call Centre Agent. We will be crediting you the excess R94, as you are a valuable client to STss.
We assure you of our best intentions at all times.
To prevent a similar situation from reoccurring, we have addressed it with all Call Centre Agents. We have also made a special note on your prepaid account to prevent this from happening again.
Thank you for bringing this matter to our attention.
Our sincere apologise that a token of R194 was issued, when you had requested a R100 token.
During our investigation, we have listened to the call and understand that it was an oversight from the Call Centre Agent. We will be crediting you the excess R94, as you are a valuable client to STss.
We assure you of our best intentions at all times.
To prevent a similar situation from reoccurring, we have addressed it with all Call Centre Agents. We have also made a special note on your prepaid account to prevent this from happening again.