Based on recent customer reviews, Stss Prepaid Metering is praised for responsive, knowledgeable support across its app, chat function and call centre. Customers highlight named consultants such as Thabo, Thato, Simon and Lindiwe for patiently resolving invalid electricity codes, meter resets, keypad faults and loading units, sometimes after hours. The 24/7 help centre and guided purchase process are described as easy and reassuring. Milder concerns involve limited water capacity, charges for replacement keypads, paid contact numbers and payments that occasionally do not reflect immediately.
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 46m
TrustIndex
7.6
Ranking
#3
in Prepaid Services
Reply Time
11h 8m
NPS Score
100
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 2h 46m
Nov '25 - Oct '26
Frequently Asked Questions About Stss Prepaid Metering
What do customers say about Stss Prepaid Metering?
Based on recent customer reviews, Stss Prepaid Metering is praised for responsive, knowledgeable support across its app, chat function and call centre. Customers highlight named consultants such as Thabo, Thato, Simon and Lindiwe for patiently resolving invalid electricity codes, meter resets, keypad faults and loading units, sometimes after hours. The 24/7 help centre and guided purchase process are described as easy and reassuring. Milder concerns involve limited water capacity, charges for replacement keypads, paid contact numbers and payments that occasionally do not reflect immediately.
Is Stss Prepaid Metering trustworthy?
Stss Prepaid Metering has a TrustIndex of 7.6 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 2 hours 46 min. Hellopeter has tracked Stss Prepaid Metering across 1,114 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2016
Repeated outages, no tracking and no ETA: STSS Prepaid Metering, Central Park
I am a tenant at Central Park, where STSS manages the prepaid electricity meters. I have now had two incidents that left me without power and affected my work. Incident 1 (Nov 2025 to Jan 2026, ticket ***): My faulty meter was replaced. When I recharged afterwards I got no token, and STSS told me a call-out/meter replacement charge was outstanding. STSS holds only tenant contact details, so the owner was never contacted, and he confirmed this. The invoice was billed to my prepaid account, and I could not buy electricity until the owner paid. It took about three weeks and many follow-ups. A rating survey was sent while the issue was still open. Incident 2 (7 Oct 2026): I lost power at 09:00 and called the 24-hour line. The agent said a call was logged at 11:11, which I now need proof of. When I followed up at 12:13, I was told there is no way to track when a technician will arrive and that another job would be attended first. I was advised to leave my key tag with security. I was also asked to approve a call-out fee and device replacement. When I asked if I would have no power without approving, the answer was yes. In the first incident, STSS said the owner had to approve such charges. The problems I see are no owner contact on record, charges tied to access to electricity, no ticket tracking or ETA, and no case ownership. I have escalated to STSS management and the owner by email, and I am posting here so the issue is visible and gets resolved. What I'm asking for: a named case owner, a technician ETA, the call log and recording, a written root cause for both device failures, and a process change so tenants are not left without power over billing authorisation.
1 reviews | Active since Sept 2016
Repeated outages, no tracking and no ETA: STSS Prepaid Metering, Central Park
I am a tenant at Central Park, where STSS manages the prepaid electricity meters. I have now had two incidents that left me without power and affected my work. Incident 1 (Nov 2025 to Jan 2026, ticket ***): My faulty meter was replaced. When I recharged afterwards I got no token, and STSS told me a call-out/meter replacement charge was outstanding. STSS holds only tenant contact details, so the owner was never contacted, and he confirmed this. The invoice was billed to my prepaid account, and I could not buy electricity until the owner paid. It took about three weeks and many follow-ups. A rating survey was sent while the issue was still open. Incident 2 (7 Oct 2026): I lost power at 09:00 and called the 24-hour line. The agent said a call was logged at 11:11, which I now need proof of. When I followed up at 12:13, I was told there is no way to track when a technician will arrive and that another job would be attended first. I was advised to leave my key tag with security. I was also asked to approve a call-out fee and device replacement. When I asked if I would have no power without approving, the answer was yes. In the first incident, STSS said the owner had to approve such charges. The problems I see are no owner contact on record, charges tied to access to electricity, no ticket tracking or ETA, and no case ownership. I have escalated to STSS management and the owner by email, and I am posting here so the issue is visible and gets resolved. What I'm asking for: a named case owner, a technician ETA, the call log and recording, a written root cause for both device failures, and a process change so tenants are not left without power over billing authorisation.
1 reviews | Active since Sept 2026
Amazing
Amazing! The technician was thorough, efficient, and friendly. It is so nice to have a service that actually delivers.
1 reviews | Active since Sept 2026
Amazing
Amazing! The technician was thorough, efficient, and friendly. It is so nice to have a service that actually delivers.
1 reviews | Active since Jun 2026
I experienced a water-related issue in my unit and reported the matter to STss through their app
I experienced a water-related issue in my unit and reported the matter to STss through their app. The matter was promptly attended to, and Simon was assigned to assist me. Despite the request being logged after hours, the response was exceptionally swift. Simon was professional, patient, and highly effective in resolving the issue. He rendered assistance willingly and efficiently, ensuring that the matter was addressed. I am extremely pleased with the level of service received and commend both STss and Simon for their outstanding responsiveness and commitment to customer service.
1 reviews | Active since Jun 2026
I experienced a water-related issue in my unit and reported the matter to STss through their app
I experienced a water-related issue in my unit and reported the matter to STss through their app. The matter was promptly attended to, and Simon was assigned to assist me. Despite the request being logged after hours, the response was exceptionally swift. Simon was professional, patient, and highly effective in resolving the issue. He rendered assistance willingly and efficiently, ensuring that the matter was addressed. I am extremely pleased with the level of service received and commend both STss and Simon for their outstanding responsiveness and commitment to customer service.
1 reviews | Active since Oct 2020
Easy to use the chat...
Easy to use the chat agent is quite helpful and agents are quick respond
1 reviews | Active since Oct 2020
Easy to use the chat...
Easy to use the chat agent is quite helpful and agents are quick respond
1 reviews | Active since Aug 2013
The experience was okay
The experience was okay. I would recommend STSs to friends.
1 reviews | Active since Aug 2013
The experience was okay
The experience was okay. I would recommend STSs to friends.