Worst prepaid electricity provider I’ve experienced in my life

Item: Stss Prepaid Metering
Rating: 1
Author: Kabelo L

Firstly I’m tired, I thought you guys were legit but you’re a bunch of ******. I’ve been at my new apartment for 10 days and already you guys have charged me R500. I stay in 1 bedroom apartment by myself. I don’t even use a lot of water nor electricity and I’m at work during the day. So explain why I’m being over charged? What the hell is Domestic Effluent R18,80 per day , Why is my water R30 per day when I barely use a lot of water? Why don’t your reply when I ask what these extra payments are? Why can’t your advisors answer me what these things are? They want to tell me they going to send me a breakdown. I can see the ****** breakdown on my app I want answers! This is **************** honestly. I’m going to contact the ombudsman you shouldn’t be overcharging people and not wanting to give them answers.

Helpful (0)

Replies (4)

Stss Prepaid Metering's replyOfficial

11 Jun 2020, 15:15

Thank you for contacting STss.

At the end of May 2020 final reconciliations were performed, based on actual meter readings before the conversion to fibre on site. The charges are running smoothly without need for adjustment currently.

We recommend that you get in contact with Estate Management to perform physical meter checks should you believe that actual charges are excessive. Estate Management will then collaborate with the STss team to find a resolution.

Stss Prepaid Metering's reply11 Jun 2020, 15:15

Official

Thank you for contacting STss.

Kabelo L's updateReviewer Update

12 Jun 2020, 11:15

You’re not answering my question. As my Service Provider you need to give me a Break down of what you actually are deducting?

Kabelo L's update12 Jun 2020, 11:15

Reviewer Update

You’re not answering my question. As my Service Provider you need to give me a Break down of what you actually are deducting?

Stss Prepaid Metering's replyOfficial

12 Jun 2020, 14:37

Thank you for taking our General Manager’s call.

We are delighted to confirm that the matter has been resolved.

Stss Prepaid Metering's reply12 Jun 2020, 14:37

Official

Thank you for taking our General Manager’s call.

We are delighted to confirm that the matter has been resolved.

Kabelo L's updateReviewer Update

12 Jun 2020, 15:32

Firstly I would like to thank you for the quick response and Service, apologies for the misunderstanding however I’m glad you helped out accordingly.

Kabelo L's update12 Jun 2020, 15:32

Reviewer Update

Firstly I would like to thank you for the quick response and Service, apologies for the misunderstanding however I’m glad you helped out accordingly.