LB
Leandra B
1 reviews | Active since Apr 2016
06 Sept 2019, 12:19
Worst company is South Africa
I have been using the service for more than 3 years and not once have I had a good experience with this company. When I make a purchase, I have to email a receipt, call the call centre thereafter, wait for more than 5 minutes and still not get a token. My lights have gone off more times than I can keep count of because they have not sent me a token to recharge in time. Moreover, I can switch off all my appliances for a full day and the meter will still run like the devil is chasing it. I have had enough of this pathetic company but my because I live in a complex that has a contract with them, I cannot change providers.
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Replies (4)
Stss Prepaid Metering's replyOfficial
10 Sept 2019, 13:46Thank you for bringing the matter to our attention. All payments made using the correct payment reference number will automatically be allocated to the respective account.
Stss Prepaid Metering's reply10 Sept 2019, 13:46
Official
Thank you for bringing the matter to our attention. All payments made using the correct payment reference number will automatically be allocated to the respective account.
Stss Prepaid Metering's replyOfficial
10 Sept 2019, 13:46You can check if payments have been received and allocated by visiting the STss online portal – available as a website and free iOs and Android App.
Stss Prepaid Metering's reply10 Sept 2019, 13:46
Official
You can check if payments have been received and allocated by visiting the STss online portal – available as a website and free iOs and Android App.
Stss Prepaid Metering's replyOfficial
10 Sept 2019, 13:46Tokens can be requested via the STss Online portal, via sms or via the call centre. The STss Online Portal is the most effective recharge point and should minimise any delays experienced in receiving tokens.
Stss Prepaid Metering's reply10 Sept 2019, 13:46
Official
Tokens can be requested via the STss Online portal, via sms or via the call centre. The STss Online Portal is the most effective recharge point and should minimise any delays experienced in receiving tokens.
Stss Prepaid Metering's replyOfficial
10 Sept 2019, 13:46Please contact us directly with your unit number and complex name so that we can send a technician to check your prepaid meter to ensure that there is no fault leading to accelerated billing.
Stss Prepaid Metering's reply10 Sept 2019, 13:46
Official
Please contact us directly with your unit number and complex name so that we can send a technician to check your prepaid meter to ensure that there is no fault leading to accelerated billing.