Hellopeter
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NC
Neo C

1 reviews | Active since Jul 2019

07 Jun 2020, 18:12

Unresponsive and non-transparent

On the 4th June R1558 was deducted from my account with no warning, I found myself with no electricity while I was working from home. When I called STSS they told me that their meters had stopped working from the 9th February to the 15th May and this was the adjustment. I would have no problem paying for electricity that I used but in that period I was being billed every day for electricity yet they still deduct R1558. I sent an email to Jan the person responsible for the billing and I received no response even after following up. All I want to see is the full statement with my day yo day billing so I can understand how so much electricity was consumed from a one bedroom apartment. I called STSS again on Friday and when I requested a full statement to be emailed to me Gift from the finace department tells me that he is unable to pull my statement as it is not showing up on the system. This company is so inconsistent with their billing and they refuse to be transparent.

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Replies (3)
Stss Prepaid Metering
Stss Prepaid Metering's reply08 Jun 2020, 13:02
Official
Our General Manager has made contact with the two staff members mentioned in the email, you will receive an email response with the desired information soonest. 
Stss Prepaid Metering
Stss Prepaid Metering's reply08 Jun 2020, 13:02
Official
The electrical meter charges between 8 February and 15 May 2020 were estimates, based on your daily average use historically, because the physical electrical meter for your unit was disconnected by the site electricians following an Eskom power surge. As soon as the meter was switched on (15 May 2020) the meter reading continued where it ended in February, thus reversing all the interim estimated charges.
Stss Prepaid Metering
Stss Prepaid Metering's reply08 Jun 2020, 13:03
Official
The team sent out emails to the addresses registered on the apps for the affected units.   The estimate solution specifically for the meters that were off is a calculation that needs to be supp**** and supported by the accounts. Gift would not be able to assist, as it is a unique situation. We apologise for the frustration experienced.