********l practice

So by law i paid most of my rent with a small outstanding amount due to certain company issues .. i arranged with the agent to pay in full everything wich was fully agreed apon as this is the first time since the very begginning of covid .. i buy prepaid electricity what right do they have to block a tenants meter this is ********l and very unfair .. i cannot buy electricity without the permission of the agent its a sunday what agent works on a sunday its winter i have kids going to school too. I would lile to tame this matter further .. maybe even to the housing tribunial they dont care email after email i do not ow anybody with regards to electricity .. this is very bad i now am sitting on 2 units i even asked for an emergancy token they refuse as i agreed to pay it in the morning its one more day for the full amount to be paid .. how do we live this way in this times as ive made arrnagments please anybody advise me if this is correct . Or lawful