NZ
Nonhlanhla Z
1 reviews | Active since Sept 2020
17 Sept 2020, 19:59
Unhappy
I have had an ongoing battle with their metering service. I was charged outrageous amounts from the end of April right up until July even though I was not in my apartment during that time. I've spoken to countless personnel who send me from pillar to post. Today alone, I've spent R150 which no one can account for. I really suggest that this meter system changes or the estate manager at Amsterdam Estate intervenes because this is absolutely unacceptable.
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Replies (2)
Stss Prepaid Metering's replyOfficial
18 Sept 2020, 15:14Kindly be advised that one of our Financial Controllers did attempt to contact you via telephone, and has subsequently sent you an email.
We are eager to assist in further clarifying the billing.
Stss Prepaid Metering's reply18 Sept 2020, 15:14
Official
Kindly be advised that one of our Financial Controllers did attempt to contact you via telephone, and has subsequently sent you an email.
We are eager to assist in further clarifying the billing.
NZ
Nonhlanhla Z's updateReviewer Update
22 Sept 2020, 17:19Kindly note that ABSOLUTELY NO ONE attempted to call me, nor was an email sent. Every agent I speak to has no idea what is happening and one even went to the extent of telling me that my query will not be resolved because I suspect they know that your system is rigged. I am literally being charged for a period where I was not even in my apartment. I want to understand if the wallet includes both electricity and gas or are they two separate entities.
NZ
Nonhlanhla Z's update22 Sept 2020, 17:19
Reviewer Update
Kindly note that ABSOLUTELY NO ONE attempted to call me, nor was an email sent. Every agent I speak to has no idea what is happening and one even went to the extent of telling me that my query will not be resolved because I suspect they know that your system is rigged. I am literally being charged for a period where I was not even in my apartment. I want to understand if the wallet includes both electricity and gas or are they two separate entities.