MA
Martin A
1 reviews | Active since Jun 2020
09 Jun 2020, 21:15
Unfair price hikes and lack of qualified call centre staff
Absolutely pathetic service I have had endless discussions with them suddenly hiking the price with the reason being meter reading. This adjustment method is a ploy to RIP of customers. There call center has untrained staff who cannot deal with simple queries.
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Stss Prepaid Metering's replyOfficial
10 Jun 2020, 15:30Thank you for bringing this matter to our attention.
The General Manager has contacted you to discuss your query regarding the meter readings and adjustments. We can confirm that the Scheme has upgraded the prepaid meters to transmit over Fibre, which is a more reliable network.
Stss Prepaid Metering's reply10 Jun 2020, 15:30
Official
Thank you for bringing this matter to our attention.
The General Manager has contacted you to discuss your query regarding the meter readings and adjustments. We can confirm that the Scheme has upgraded the prepaid meters to transmit over Fibre, which is a more reliable network.