unacceptable despicable consultants

I sent an email to them attached with a proof of payment and requested them to send new prepaid token as I usually do however 15mins later it was still not done.I called them and requested they check their emails since well they wweren't responding, the consultant was not welcoming at all,infact he sounded like he didn't want to be there!The consultant over hears the conversation with the people I'm with and I hung the phone since well I was waiting for the prepaid nr! I called 10mins to Check was it still not send the consultant mentions the conversation that had nothing to do with him that he overheard on the phone, he then said to me the gentleman that was talking is very rude and that I must teach him some manners. I got angry because I knew that it had nothing to do with him Iinstead he was just meant to do what he was suppose to!he then advised that he was not going to send it and started laughing out loud and claiming that he didn't receive any proof of payment! We hung up and numerous emails where sent to stss after requesting the prepaid! Token was send 45mins later