PT
Peggy T
1 reviews | Active since Nov 2011
08 Sept 2021, 09:56
Token
I brought electricity yesterday around 5pm till now I have not recieved my token. I called this morning spoke to this guy who said he will reply to my email and resolve this till now I have not recieved my token. This is more than 10hrs , unacceptable
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Stss Prepaid Metering's replyOfficial
08 Sept 2021, 13:23Thank you for bringing this to our attention. We noticed that your payment was done only last night and the Call Centre have acknowledged receival of proof of payment. Please log on to the STss App and request for your token without any delays. This can be done at your own convenience without having to contact the Call Centre thereby avoiding delays. We sincerely apologise for any inconvenience during this process and we will always aim to improving our customer service overall.
Stss Prepaid Metering's reply08 Sept 2021, 13:23
Official
Thank you for bringing this to our attention. We noticed that your payment was done only last night and the Call Centre have acknowledged receival of proof of payment. Please log on to the STss App and request for your token without any delays. This can be done at your own convenience without having to contact the Call Centre thereby avoiding delays. We sincerely apologise for any inconvenience during this process and we will always aim to improving our customer service overall.