LF
Leonando F
1 reviews | Active since Jul 2020
16 Jul 2020, 19:41
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****************. Quite literally, STSS is the worst company I have ever had to deal with. Without explanation, Stss adjusts my account with their "actual reading" once a week, leaving me with a wonderful surprise (negative R200 balance, and lights cut immediately). This being a weekly occurrence, onto of the R2000 a month that I spend on electricity for my 45m² apartment in De Zicht, managed and owned by Balwin properties.
When questioned, both companies pass the buck back and forth until you have no energy to fight any longer. There are hundreds of complaints regarding this terrible company. Why are they still in operation? My word of advice: stay AWAY from Balwin proportions and STSS.
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Stss Prepaid Metering's replyOfficial
17 Jul 2020, 10:22Thank you for escalating to STss. As per the communication sent on the STss Wallet, the complex smart metering has been moved over to fibre. The two adjustments referred to related to water, which has not been automated across the development, enabled by fibre. STss will verify the effectiveness of the fibre solution next week. Your account has been billed in line with the meters owned by the Body Corporate, allocated to your unit’s water and electrical utilities. Please contact the Estate Manager should you wish to verify that the meters are not faulty or leaking, The Estate Manager will co-opt STss in investigating the metering.
Stss Prepaid Metering's reply17 Jul 2020, 10:22
Official
Thank you for escalating to STss. As per the communication sent on the STss Wallet, the complex smart metering has been moved over to fibre. The two adjustments referred to related to water, which has not been automated across the development, enabled by fibre. STss will verify the effectiveness of the fibre solution next week. Your account has been billed in line with the meters owned by the Body Corporate, allocated to your unit’s water and electrical utilities. Please contact the Estate Manager should you wish to verify that the meters are not faulty or leaking, The Estate Manager will co-opt STss in investigating the metering.