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Palesa M
1 reviews | Active since Oct 2021
18 Oct 2021, 09:41
The company that tells you "they not know what you expect them to do" when their equipment isn't working!
I've been experiencing this error 30 on their prepaid meter for the past 5 months, its always a battle to just to load electricity and when you call them their staff is not helpful when explaining the situation and the duration of this issues - they'll tell you they don't know what to do (full stop) without giving you alternatives - consultant name: Gift Mkhonto - Time of call 06:50, their service delivery levels are horrible and customer care competency of their staff is totally unacceptable.
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Replies (3)
Stss Prepaid Metering's replyOfficial
18 Oct 2021, 14:14 Thank you for bringing this matter to our attention.
Please note that an Error 30 is an interference problem, resulting from an appliance that runs on the same phase as your prepaid meter. This results in a communication breakdown between the keypad in your unit and the prepaid meter on the outside meter kiosk.
The Call Centre will assist with trouble shooting, where you may be advised to switch off or unplug appliances/ devices one by one until the error disappears, thereby enabling you to insert the token.
An STss technician has been dispatched to assist with this issue and load the token on your behalf.
Stss Prepaid Metering's reply18 Oct 2021, 14:14
Official
Thank you for bringing this matter to our attention.
Please note that an Error 30 is an interference problem, resulting from an appliance that runs on the same phase as your prepaid meter. This results in a communication breakdown between the keypad in your unit and the prepaid meter on the outside meter kiosk.
The Call Centre will assist with trouble shooting, where you may be advised to switch off or unplug appliances/ devices one by one until the error disappears, thereby enabling you to insert the token.
An STss technician has been dispatched to assist with this issue and load the token on your behalf.
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Palesa M's updateReviewer Update
18 Oct 2021, 18:06I want to commend Lionel and Seyati who turned the situation around, they were prompt to reach out and attending to the situation... these are the people that give your company a good name and I hope the other consultants can learn a thing or two from these gents!
Thanks
Thanks
PM
Palesa M's update18 Oct 2021, 18:06
Reviewer Update
I want to commend Lionel and Seyati who turned the situation around, they were prompt to reach out and attending to the situation... these are the people that give your company a good name and I hope the other consultants can learn a thing or two from these gents!
Thanks
Thanks
Stss Prepaid Metering's replyOfficial
18 Oct 2021, 19:16Thank you for the feedback. We will share your compliments with Lionel and Seyati.
Stss Prepaid Metering's reply18 Oct 2021, 19:16
Official
Thank you for the feedback. We will share your compliments with Lionel and Seyati.