LM
Letswaletse M
1 reviews | Active since Feb 2020
01 Aug 2024, 15:46
Terrible service, no response
STSS needs to transfer my funds to my complex’s new vendor or refund the EFT funds I made. But of course, the call centre lines are not answered, emails are ignored and no resolution. This review is with the hopes that someone from STSS, anyone who may at least be able to even pretend to care, will respond to my many emails and resolve. Truly frustrating. Quite unfortunate because I thought Khezwo was quite helpful.
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Stss Prepaid Metering's replyOfficial
02 Aug 2024, 08:00We acknowledge your concerns and appreciate your communication.
Please be informed that we supp**** key token changes to iSwitch, the new prepaid services provider on 31 July 2024, in preparation for the migration commencing 1 August 2024, following your Scheme’s contractual termination with STss.
On 31 July 2024 we received multiple calls from your Scheme indicating issues with purchasing tokens. Upon investigation, we were informed that iSwitch had started the migration process from STss a day early.
We received your proof of payment dated 17:53 on 31 July 31 2024, made from Standard Bank to ABSA. However, the funds did not yet reflect on our side, due to the interbank transfer delay. Unfortunately, we are unable to transfer or refund funds that have not yet been credited to the designated prepaid account.
As per our agreement with iSwitch, STss will close off our prepaid accounts by 15 August 2024, and transfer any received funds to iSwitch’s account. Your funds will be included in this transfer.
If you would like the funds refunded, please send your request to ***.
We apologise for the inconvenience and frustration this situation has caused. This issue could have been avoided if the migration had commenced on 1 August 2024, as originally scheduled.
Stss Prepaid Metering's reply02 Aug 2024, 08:00
Official
We acknowledge your concerns and appreciate your communication.
Please be informed that we supp**** key token changes to iSwitch, the new prepaid services provider on 31 July 2024, in preparation for the migration commencing 1 August 2024, following your Scheme’s contractual termination with STss.
On 31 July 2024 we received multiple calls from your Scheme indicating issues with purchasing tokens. Upon investigation, we were informed that iSwitch had started the migration process from STss a day early.
We received your proof of payment dated 17:53 on 31 July 31 2024, made from Standard Bank to ABSA. However, the funds did not yet reflect on our side, due to the interbank transfer delay. Unfortunately, we are unable to transfer or refund funds that have not yet been credited to the designated prepaid account.
As per our agreement with iSwitch, STss will close off our prepaid accounts by 15 August 2024, and transfer any received funds to iSwitch’s account. Your funds will be included in this transfer.
If you would like the funds refunded, please send your request to ***.
We apologise for the inconvenience and frustration this situation has caused. This issue could have been avoided if the migration had commenced on 1 August 2024, as originally scheduled.