TS
Tina S
1 reviews | Active since Apr 2016
22 Jun 2021, 11:50
Terrible service from stss
The level of service is very bad. They are unable to correct their mistake and therefore costing me my time, airtime and money.
Their Consultants keep lying everytime I call they are saying the matter has been referred to finance and nothing us happening.
We are unable to recharge because they are saying there is an amount blocking us from recharging which they need to clear from their side. I don't know the reason for that because I have never bought electricity on credit and I'm sick and tired of calling these people.
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Stss Prepaid Metering's replyOfficial
22 Jun 2021, 12:39Thank you for contacting STss. The Call Centre Supervisor has been in contact with you already and we can confirm this issue has been resolved. You can continue to buy electricity without any problems. Apologies for any inconvenience in this regard.
Stss Prepaid Metering's reply22 Jun 2021, 12:39
Official
Thank you for contacting STss. The Call Centre Supervisor has been in contact with you already and we can confirm this issue has been resolved. You can continue to buy electricity without any problems. Apologies for any inconvenience in this regard.