KN
Kyle N
1 reviews | Active since Jun 2016
22 Oct 2020, 03:22
Terrible service and comms
Disappointing service. I had R600 in stss wallet account.sunday 18 October i asked customer service if i could withdraw R300 as i knew its an option. They said yes and please send bank details also. Then they proceed with sending a token for R300? I did not even request a token,then its thursday and not even a single communication to say wats going on?the refund is not done,my stss wallet shows 0? And still have not received the R300 refund i asked for. Basic customer service and attention to wat a request is fails u. Pathetic service. I would not use stss if i did not have to. Highly disappointed.
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Stss Prepaid Metering's replyOfficial
22 Oct 2020, 10:29 Thank you for contacting STss via Hello Peter. We apologise for the error made in issuing you a token instead of a refund to your bank account. The Finance Team processed a R200 refund yesterday. We see on your account that a R100 token was requested after the R300 token was sent to you in error. If the R100 token has not been entered into the meter, we can cancel the token and refund you the R100. The Call Centre Supervisor will contact you to assist in resolving the issue. We apologise for the delay in this process.
Stss Prepaid Metering's reply22 Oct 2020, 10:29
Official
Thank you for contacting STss via Hello Peter. We apologise for the error made in issuing you a token instead of a refund to your bank account. The Finance Team processed a R200 refund yesterday. We see on your account that a R100 token was requested after the R300 token was sent to you in error. If the R100 token has not been entered into the meter, we can cancel the token and refund you the R100. The Call Centre Supervisor will contact you to assist in resolving the issue. We apologise for the delay in this process.