Sydney and Kennith 10/10 for service satisfaction - well done !!!

I must be totally honest here, I was really angry when STss disconnected one of my tenants electricity yesterday morning without anyone knowing about it or being informed, not me the agent, not the owner of the apartment or the tenant, through no fault of anyone but Stss's. My tenant has a baby so imagine May month, no electricity when you get home, can make bottles or bath baby etc etc, we were all highly annoyed and totally peeved off.

This is where my total 5 star rating comes in:... I called into the call center and initially spoke to Kennith who was trying very hard to help me before he went off at 7pm. I kept on loosing the call due to bad network connectivity 'Cell C' :( from my side. Eventually I managed to call in again and Kennith had unfortunately left for the evening. I spoke to an extremely helpful Sydney who took up the whole case and within minutes had sorted out the problem, arranged a technician and my tenant had power again... all within an hour or so.

I salute you Sir's both Sydney and Kennith, you gave me faith again in service centers wanting to assist where they can. I think you both need to go and teach Vodacom and Cell C employees working in accounts and service centers just how to work with and handle queries and service.