Stss - ********* Business practice

The worst pre paid metering service in South Africa.

On Thursday 7th of May 2020, approximately 10:30am, i received a low balance notification on positive R50 (my notification alert on your Stss platform). I put into the account R200, which never reflected (POP provided to Stss).

At 4pm the lights switched off and the balance was into negative. I put in a further R100 (pop provided), which also did not reflect.

We called your call center and they mentioned that it will reflect into the system and it can take up to a day. They also mentioned that there is a note on the system not to switch off the lights as there is a technical issue on Stss side.

On Saturday when i logged on to the Stss app i saw a negative amount of R287, which is not possible as based on records the usage is approximately between R220 - R250 a week.

On 10th May 2020 at 7:30pm the lights switched off with a negative balance of R362.

I put into the account R400 (pop provided), my balance is now positive R58.

I called your call center and spoke to numerous individuals who mentioned that on the system there is a note that IT will look into the total amount of R300 that's non reflective.

My question is from Thursday 7th May to 10th May 2020 i have deposited R700 in total and only have a positive balance of R58, where has my R642 gone? At worst you minus R100 for usage but that still doesn't explain a balance of R58 after a deposit of R700 in total.

This is absolutely ridiculous for a 1bedroom apartment, I noticed a huge hike in prices after Stss took over from Redefine properties at The Cambridge with an average monthly expenditure of R770-R970 previously.

I can accept a minor increase but if you look on record you will find that monthly the most on average is R1000, this month already we have paid R900 (R200 on 1st of May plus all the above payments) and its only the 10th.

My balance needs to reflect a positive of at least R650.

After calling the call center on 11th May, i was told the technical team will get back to me, this reason was given to me since last week and all this time im depositing more money into the account.

I sent an email yesterday (10th May) stating that Stss have until end of day today ****h May) to respond failing which i will report them to the ombudsman, I have all telephonic conversations recorded and really thinking of getting this company audited and reported to Government together with my lawyers. In a crisis such as Covid-19, this ********* behavior and poor business practice has to stop, the people on hellopeter have spoken and no business listing on google shows they afraid of bad reviews, Enough is enough!

If you are moving into a new apartment be it rental or purchase, please stay away if Stss is managing your pre paid services.