MI
Mitesh I
1 reviews | Active since Nov 2015
24 Feb 2022, 17:18
STSS systems don’t work
I am fed up with being surprised with ridiculously large adjustments to my account due to the useless telemetric systems which Stss employs for the monitoring of my water, gas and electricity usage. If their systems do not work then why are they being used? How can I trust that your manual readings are correct without me having to monitor them myself which I shouldn’t have to. My recent adjustment is R426.00.
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Stss Prepaid Metering's replyOfficial
25 Feb 2022, 10:47At the time of tendering the metering solution, the continuation of the pulse metering technology was the most cost-effective solution for the Body Corporate. The technology requires physical reading checks and balances monthly to verify the integrity of the charges, more so when GSM network providers and bulk electrical service providers experience service downtime.
Each manual reading undergoes two-factor verifications, both on a technical and an administrative front. These readings are provided with supporting photos five days in advance of charging it, with the calculation of same in quantity and value for your information.
We acknowledge and understand the frustration of having to deal with the corrections, if and when they are required. Our technicians are scheduled to optimise the real-time charging of all units around the clock.
Each manual reading undergoes two-factor verifications, both on a technical and an administrative front. These readings are provided with supporting photos five days in advance of charging it, with the calculation of same in quantity and value for your information.
We acknowledge and understand the frustration of having to deal with the corrections, if and when they are required. Our technicians are scheduled to optimise the real-time charging of all units around the clock.
Stss Prepaid Metering's reply25 Feb 2022, 10:47
Official
At the time of tendering the metering solution, the continuation of the pulse metering technology was the most cost-effective solution for the Body Corporate. The technology requires physical reading checks and balances monthly to verify the integrity of the charges, more so when GSM network providers and bulk electrical service providers experience service downtime.
Each manual reading undergoes two-factor verifications, both on a technical and an administrative front. These readings are provided with supporting photos five days in advance of charging it, with the calculation of same in quantity and value for your information.
We acknowledge and understand the frustration of having to deal with the corrections, if and when they are required. Our technicians are scheduled to optimise the real-time charging of all units around the clock.
Each manual reading undergoes two-factor verifications, both on a technical and an administrative front. These readings are provided with supporting photos five days in advance of charging it, with the calculation of same in quantity and value for your information.
We acknowledge and understand the frustration of having to deal with the corrections, if and when they are required. Our technicians are scheduled to optimise the real-time charging of all units around the clock.