MM
Michele M

1 reviews | Active since Feb 2018

01 Sept 2021, 10:29

STSS STOP ROBBING PEOPLE!!!!

In December 2020 we moved into Balboa Park, from then to April our utility bill amounted to R 1800 per month. From May to date the utility bill was R 4000 and R 5000. Since 25th August to 31st August an amount of R 1800 has been filled and we not even halfway through the month. I have been fighting with STSS for well over a month and each time I get told billing is in line with usage and in the month of June and July usage is higher die to Winter. As far as I am concerned these are all excuses. Families of 4 with big houses are not paying as much as we do. We are getting ****** and whatever extra we do have all goes for lights. So for the month of September our bill will amount to about R 6000. This is not right and STSS need to stop with their excuses because no one in their right mind will be able to survive.

STSS STOP ROBBING PEOPLE. You guys are a pathetic company that have caused more issues than trying to help people. For all the complexes that have STSS please look into their charges because as far as i am concerned this third party is a waste of time and we would better off with prepaid

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Replies (1)
Stss Prepaid Metering
Stss Prepaid Metering's reply01 Sept 2021, 15:05
Official
STss has confirmed that the Consumption billed to your wallet is in line with the recorded consumption recorded on the dedicated Body Corporate owned meters installed. We can confirm that the consumption of all three utilities (electricity, water and gas) are following the same usage trends, indicating that there is no obvious fault. Nonetheless, the Estate Management team has been requested to assist you with technical fault findings.  For more information, please follow up with the Estate Manager.