STSS (Sectional Title Support Service) Fibre - Awful Customer Service and Communication

Good Day All

Sectional Title Support Service (STSS) along with Metrofibre have installed fibre in our complex. It started in March and finally they came to install the router on the 18 July. During this time no communication was sent to update us on the progress or when it would be activated.

After asking the company installing the fibre for timelines and forecasts, we were told not to cancel any of our current service providers as they couldn't give us a timeline.

I received a phone call that they wanted to install the router, brilliant. The installed the router. Nothing was sent or explained to me that the fibre will be activated from that point forward or given an option of when I would like the service activated.

I now have been invoiced for July and August for an activation I was unaware of and did not approve.

After many emails back and forth asking for information they sent to me, or the approval I gave for the activation, they to date have not been able to provide me with this information.

I have an internet service provider that I am currently using that requires a months termination notice period. This now leaves me having to pay a double bill due to the lack of communication from STSS and Metrofibre.

If your complex is looking at installing fibre, please be aware that STSS customer service is shocking and their communication to their customers is awful.

I do not recommend going with STSS and Metrofibre.

Regards Craig