GM
Guy M
1 reviews | Active since Dec 2014
23 May 2021, 20:11
STSS ********
Transferred money into STSS *** - ABSA as usual .Later they said my profile is in arrears and they need me to be off my work so that they can come to my place because their technicians work 8 AM - 5 PM # MON - FRIDAY.They stopped my meter box buy electricity from other vendors " NO voucher : amount to small after errars deducted".STSS IS VERY UNUSEFUL and looks like they start ******** their customers.Paid the arrears that am not aware of so that i can have access to buy electricity.
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Stss Prepaid Metering's replyOfficial
24 May 2021, 14:17Thank you for contacting STss prepaid metering. We experienced a technical issue with regards to tokens requested via sms over the past two months. As a result, a number of clients were receiving tokens without actually having paid for it or having paid at an incorrect lower recovery rate. Debits were passed to all of these accounts to rectify the error, including yours. You may make a payment arrangement to pay for the tokens already used, while still being able to purchase electricity as usual. Alternatively, we can send a technician to your unit to insert and clear the tokens generated in error as well as the corresponding debit on your account following which you will have to purchase and load a new token. Your account is active and will not be blocked to purchase electricity. Please contact us directly if you experience any issues in this regard. We are happy to announce that our systems have been upgraded to prevent this error from occurring again. STss would like to profusely apologise for any inconvenience caused.
Stss Prepaid Metering's reply24 May 2021, 14:17
Official
Thank you for contacting STss prepaid metering. We experienced a technical issue with regards to tokens requested via sms over the past two months. As a result, a number of clients were receiving tokens without actually having paid for it or having paid at an incorrect lower recovery rate. Debits were passed to all of these accounts to rectify the error, including yours. You may make a payment arrangement to pay for the tokens already used, while still being able to purchase electricity as usual. Alternatively, we can send a technician to your unit to insert and clear the tokens generated in error as well as the corresponding debit on your account following which you will have to purchase and load a new token. Your account is active and will not be blocked to purchase electricity. Please contact us directly if you experience any issues in this regard. We are happy to announce that our systems have been upgraded to prevent this error from occurring again. STss would like to profusely apologise for any inconvenience caused.