TR
Tereshan R
1 reviews | Active since Jun 2019
15 Jul 2020, 14:52
Stss prepaid. - worst ever
If I could give zero stars, I would. There so called smart metering system that they charge you R4.38 a day, just for to use this system is a *******, above that, they charge you fees for every unit of electricity you use and They charge you fees for water and electricity adjustments they have to make on their side because the stupid metering system doesn't work as intended. They answer calls then drop the line with no feedback or breakdown of your bill. I would 100% recommend this system if you want to waste money, raise your stress levels or get back at someome. I honestly think STSS was derived from the word "stress".
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Stss Prepaid Metering's replyOfficial
16 Jul 2020, 10:57Thank you for contacting STss. STss charges the accounts based on the feedback received from the meters on site, which are owned by the Complex. Physical readings are taken once a month to collect and refund any usage that was not accounted for through the month- this is part of the service that we offer to the Complex as quality assurance. Service fees are charged in respect of any usage on the account, regardless of charging daily or monthly. This Scheme requested daily charges. Adjustments are required when the data network used on site does not effectively communicate the use to the server for billing. In these instances we send a team to take physical readings, after which we reconcile and bill the account. For this service we charge the same service fee. All tariffs and daily charges are determined by the Scheme in order for the Scheme to honour its account with Council. Our team will gladly assist in verifying the charges on the account, confirming the tariffs app**** and ascertaining why adjustments are required on the account.
Stss Prepaid Metering's reply16 Jul 2020, 10:57
Official
Thank you for contacting STss. STss charges the accounts based on the feedback received from the meters on site, which are owned by the Complex. Physical readings are taken once a month to collect and refund any usage that was not accounted for through the month- this is part of the service that we offer to the Complex as quality assurance. Service fees are charged in respect of any usage on the account, regardless of charging daily or monthly. This Scheme requested daily charges. Adjustments are required when the data network used on site does not effectively communicate the use to the server for billing. In these instances we send a team to take physical readings, after which we reconcile and bill the account. For this service we charge the same service fee. All tariffs and daily charges are determined by the Scheme in order for the Scheme to honour its account with Council. Our team will gladly assist in verifying the charges on the account, confirming the tariffs app**** and ascertaining why adjustments are required on the account.