Stss Prepaid Metering is Ripping me off

a few months back, my bill was put on accelerated billing for no reason, I noticed when the Electricity finished faster than usual, I called and it was reverted back to normal billing and was refunded.

About 2 weeks back, the Electricity started vanishing faster again, my tenant called and she was refunded by crediting the account with the correct amount. Few days later the refunded amount is not showing and on top of that Electricity was cut off & now a R500 reconnection fee I must pay.

I ahve had this apartment from the day THE BLYDE was opened, never have I experienced such *********** bad service like this. I am so close to losing my Tenant now and Stss is ****ing me up.