CN
Chrizelda N
1 reviews | Active since Sept 2017
05 Jul 2019, 21:42
Stss pre paid system
poor service. after weeks of investigation on our meter, due to being over charged on units for 3 hours they deducted R300 that is impossible. now my power goes off and they refuse to switch us back on. due to their billing us huge amounts....
i will not recommend STSS TO ANYONE
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Replies (4)
Stss Prepaid Metering's replyOfficial
09 Jul 2019, 07:47 Thank you for contacting STss regarding the electrical meter charges. The profile does show that an overdraft facility was passed on the account after you raised your concern with the call centre agent.
Stss Prepaid Metering's reply09 Jul 2019, 07:47
Official
Thank you for contacting STss regarding the electrical meter charges. The profile does show that an overdraft facility was passed on the account after you raised your concern with the call centre agent.
Stss Prepaid Metering's replyOfficial
09 Jul 2019, 07:47 The implementation of the overdraft facility was to ensure that services are not temporarily suspended over the weekend, to enable the management team to attend to the matter during the week.
Stss Prepaid Metering's reply09 Jul 2019, 07:47
Official
The implementation of the overdraft facility was to ensure that services are not temporarily suspended over the weekend, to enable the management team to attend to the matter during the week.
Stss Prepaid Metering's replyOfficial
09 Jul 2019, 07:48Between the 28 May 2019 and 4 June 2019 the electrical meter was replaced by the site electrical sub-contractor in order to send the previous meter to the manufacturer for testing. A meter type audit was performed successfully, with the audit finding that the meter setup is indeed correct.
Stss Prepaid Metering's reply09 Jul 2019, 07:48
Official
Between the 28 May 2019 and 4 June 2019 the electrical meter was replaced by the site electrical sub-contractor in order to send the previous meter to the manufacturer for testing. A meter type audit was performed successfully, with the audit finding that the meter setup is indeed correct.
Stss Prepaid Metering's replyOfficial
09 Jul 2019, 07:48Following the adjustments, considering all readings, the account remained in arrears. We have requested that the electrical sub-contractor of the site visit the unit to check the wiring of the unit with the occupants.
Stss Prepaid Metering's reply09 Jul 2019, 07:48
Official
Following the adjustments, considering all readings, the account remained in arrears. We have requested that the electrical sub-contractor of the site visit the unit to check the wiring of the unit with the occupants.