STSS - NO HELP - Token not working - STSS has no solution to my issue nor any proof that I have used the token!

On the 11th July 2019, I requested a token for R200 from STSS via their sms system, no token came through even though I waited 10 minutes, I eventually called STSS support. Whilst I was on the phone with the consultant I requested him to send me a token for R400, Thereafter the token for R200 requested via SMS came through, and I was also issued with the token for R400 from the consultant. I then asked the consultant if I could keep the R400 token until i need it (for later use), I then used the token for R200 which worked perfectly. On the 29th July 2019 I then tried to input my token of R400 and the Conlog machine filled the screen with the letter d's. I then called STSS and spoke to Anxious who told me that the token could be "Out of sequence", and I should call Linda the next day during working hours. I called in to contact Linda on the 29th July 2019, He told me that I am trying to input a "duplicate" token. I had told him that I did not use the token. I then requested the record history of my token usage since he could not prove that I have used the token and I know that I did not use the token. He had told me that STSS had no record of what tokens are used or not nor a report, only a record of tokens issued and what is on my statement, I was then told to input all the codes I had received, all resulting in the same issue... I know which tokens I have used and which I have not. So the issue is that R400 of my money has gone to waste on electricity that I have not received. Furthermore, Linda has told me that the only thing I can do is call again to STSS and input all my codes requested from STSS in the month....

Now my issue here is: 1. STSS cannot give me a history of tokens used, only tokens issued. 2. I cannot get this via the machine. 3. I know I have not used the token 4. I've tried ALL tokens for the month at least 5 times to obtain a result of d's on my console. 5. He did not give me any further assistance besides to call in and "try again"

I could question the Integrity of their systems.

I would advise people not to use their electronic means of tokens to avoid issues like I had experienced, and rather stay on the safe side and obtain tokens via the shops instead of relying on their sms systems where your tokens could mystically be duplicated...