ND
Nathan D

1 reviews | Active since Aug 2019

14 Aug 2019, 22:13

STSS Metering System - A Balwin let-down!

Unreadable statements to confuse and mask exuberant charges.? On top of it regular adjustment of charges always in the favour of STSS. Baldwin's apartments good value for money bit unfortunately you are saddled with their electricity supplier.

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Replies (6)
Stss Prepaid Metering
Stss Prepaid Metering's reply15 Aug 2019, 12:23
Official
 STss is not a reseller or vendor and as such renders a meter reading and recovery service based on the meter readings of the Scheme (Body Corporate) owned meters at the rates determined by the Scheme, based on the local authority tariffs. 
Stss Prepaid Metering
Stss Prepaid Metering's reply15 Aug 2019, 12:23
Official
 Any additional charges relating to, but not limited to, common property and demand charges are calculated and approved by the Scheme. 

Stss Prepaid Metering
Stss Prepaid Metering's reply15 Aug 2019, 12:23
Official
For this service STss charges the Scheme 9.2% inclusive of VAT for any recoveries passed through the wallets. Physical meter readings are performed regularly to ensure that the recoveries are in line with the Scheme meters. 
Stss Prepaid Metering
Stss Prepaid Metering's reply15 Aug 2019, 12:24
Official
On the STss Wallet Application/Website one can request statements for a provisional period of time. Once requested three statements are generated. 
Stss Prepaid Metering
Stss Prepaid Metering's reply15 Aug 2019, 12:24
Official
 The first is an overall summary statement, the second is a charge statement that indicates the opening and closing reading for each utility meter with the associated charges, and the third, a service fee statement that reflects the 9 . 2% inclusive of VAT service fee. 
Stss Prepaid Metering
Stss Prepaid Metering's reply15 Aug 2019, 12:24
Official
Please contact STss directly if you have any additional queries.