ZN
Zothani N
1 reviews | Active since Nov 2019
20 May 2023, 01:38
STSS Le Mistral electricity token
No help whatsoever I have such an awful experience. I call and stay on hold for over 15 minutes and then the line gets dropped. I send several emails and only get a system response. I’m very frustrated and disappointed with this service
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Stss Prepaid Metering's replyOfficial
22 May 2023, 15:24Thank you for contacting us via Hello Peter. We will have our IT department investigate the phoneline problem and action/ escalate the issue to our service providers as appropriate. Based on the email correspondence– our agent confirmed within an hour that your funds were reflecting in your wallet, and you could proceed to generate a token via the STss wallet App. Generating a token via the App doesn’t attract the additional R25 emergency fee. We have already re-sent you a welcome email containing your username and password reset link for you to log in to the STss wallet App via our web/ App store channels. We will also send you the STss info guide to assist with the navigation of generating a token.
Stss Prepaid Metering's reply22 May 2023, 15:24
Official
Thank you for contacting us via Hello Peter. We will have our IT department investigate the phoneline problem and action/ escalate the issue to our service providers as appropriate. Based on the email correspondence– our agent confirmed within an hour that your funds were reflecting in your wallet, and you could proceed to generate a token via the STss wallet App. Generating a token via the App doesn’t attract the additional R25 emergency fee. We have already re-sent you a welcome email containing your username and password reset link for you to log in to the STss wallet App via our web/ App store channels. We will also send you the STss info guide to assist with the navigation of generating a token.