Stss is the biggest joke of a company

If I could give this company a negative star rating I would. They are so inefficient and their call center is the biggest joke. They say please wait for one of our knowledgeable call center agents to help you but it seems like nobody knows anything there. I needed my account reset as I had just moved in to a new apartment and it took me about a week before someone actually helped me deal with it. I called one morning after a call center agent had told me to call and ask to speak to finance and the guy that answered just plain out told me that finance starts working at 8am so I need to call back at about 10am because they have meetings. Don't they have protocols or someone manning the lines during meetings? The cherry on top was that they took my details and said someone would call back. Little did I know that someone would call back only 7 days later, by which point I had called through and eventually got through to someone who could help. Such a frustrating service to deal with.