Stss followed ******* instructions from MA

STSS blocked my prepaid electricity account as they received an instruction from a managing agent yesterday. They did not inform me of that, I just realised when I was purchasing electricity that I could not get any tokens. No legal procedure was followed. Apparently I’m owing R5000 for prepaid electricity. When I asked Stss they were rude by saying that I need to contact the MA and could not give clarification as to why I’m supposedly owing them.