Stss Failure!

STSS prepaid system at The Cambridge does not work correctly, which leads to users being billed a service fee for physical readings and back dated usage.

While we do not have a problem for paying for services, it would be preferred that we are billed for when the services are used and not a month later. That is what a pre-paid system is after all. The normal feedback from the STSS call centre is that the meters do not update correctly , due to wifi issues. (for weeks ?) Why does it not update when the Wi-Fi does work and your meters can connect ?

To make matters worse is that STSS chargers a service fee for the physical readings to cover the cost of their inaccurate system. To add insult to injury STSS sends out two notifications, an SMS and a message on their APP both of which indicate different amounts due ! Meaning you need to contact STSS to get the correct amount !

The inefficiency of the STSS system means that users are not able to budget utilities costs correctly, as they are thrown a curve ball during the month, and utilities being turned off due to insufficient funds on their account due to back dated usage and billing. Makes the term pre-paid system redundant!