Stss- ****************

I would just like to inform management I am extremely unhappy with the service I receive from STSS-WALLET, this morning they sent me an amount for 1525 units that the automated system did not pick up on after the meter reading( 09 September 2019), on discussion with Jan Louis van der Walt the finance man from stts mentioned to myself and my partner that this was from March 2019 when on the app it shows the 14/12/2018 when we brought this up to him he went silent so obviously this is a scheme were they are trying to collect there money from previous tenants to cover there costs this is also very clear on hello peter that they have done this to many tenants for a coupe of years now and are continuing to do so, he also mentioned that there was a fault with the meter reading as it was only billing me for 6kw for the 2 and a half months we have occupied this unit, if that be the case it would have been noticed immediately as it is a electricity bill they watch these things like hawks because it’s the companies money so because they didn’t notice it does not make it my issue at all this should have been contacted to me immediately within 3 weeks of moving in they failed to do so and now I am being informed I need to pay up the shortfall they have also put my wallet on a negative balance, domestic effluence gets charged at around R300.00 per month that As well is impossible not even a free standing house gets charged that amount for sewage, I have all meter reading pictures from December last year to date also 5743 units in the last two months that we have occupied unit 237 which is absolutely impossible as we are only two adults that stay in the unit and on the app it shows us what we using which stss adds extra amounts into it to cover there shortfalls they don’t make yet they still wanna charge extra Jan Louis van der Walt still sends me an email saying he is busy today he will get back to me tomorrow pertaining the issue, I do not want to wait till tomorrow I wanna know now what the problem is if there systems work like they suppose to without them trying to do each client in they should be able to give me a live amount whilst I’m on a call with them which they cannot do

I would like this issue to be resolved with urgency as I will not pay for there shortfall and incompetence