S
Sandile
1 reviews | Active since Apr 2024
03 Apr 2024, 22:55
Stss
Thank you to Shephard for tour patience and assistance. It took 6 days and multiple calls to get this resolved. Why couldn't it get resolved on the 1st call
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Stss Prepaid Metering's replyOfficial
04 Apr 2024, 12:28Thank you for your feedback, and we sincerely apologise for any inconvenience caused by the delay in resolving your issue. We are happy to hear that Shephard has resolved the upgrade and token query. We understand the importance of timely assistance and aim to address queries promptly. We'll review the interaction to understand what led to the delay and take necessary steps to ensure it doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding.
Stss Prepaid Metering's reply04 Apr 2024, 12:28
Official
Thank you for your feedback, and we sincerely apologise for any inconvenience caused by the delay in resolving your issue. We are happy to hear that Shephard has resolved the upgrade and token query. We understand the importance of timely assistance and aim to address queries promptly. We'll review the interaction to understand what led to the delay and take necessary steps to ensure it doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding.