Hellopeter
Share Your Experience

1 reviews | Active since Sept 2016

09 Sept 2019, 15:52

STss - as inefficient as Eskom

I have been residing at a Balwin Unit for 66 Days now. We have paid R1750.00 to date, into the Stss wallet. Today there was an adjustment for R904 done on my account because STss as confirmed by "Jurgens" has allowed a few blocks to slip through the cracks in respect of meter readings. STss is not a PREPAID meter system as I am now paying for electricity used within the PAST 66 days. I have no idea how electricity and water charges are in excess of R2500.00 for 66 days for a two bedroom flat with two adults that are never at home. Something is wrong and I do believe the STss and their charges happens to be the problem. After the adjustment was done I got charged a service fee of R74.00 for STss efforts. Pathetic.

Balwin needs to move away from the company URGENTLY.

0
Replies (4)
Stss Prepaid Metering
Stss Prepaid Metering's reply10 Sept 2019, 15:44
Official
Thank you for bringing the above matter to STss’s attention. STss delivers meter reading services by recording the use of the meters remotely.
In order to eliminate the risk of faulty technology, we perform periodic meter readings to ensure that the charges are aligned to the actual meter readings.
Stss Prepaid Metering
Stss Prepaid Metering's reply10 Sept 2019, 15:44
Official
As such we can confirm that the charges are in line with the physical meter.
Stss Prepaid Metering
Stss Prepaid Metering's reply10 Sept 2019, 15:44
Official
The adjustment passed on the account was delayed due to investigations into the source of the remote underbilling of the account. STss can confirm that the account will be in line with the physical meter readings on a weekly basis going forward. 
Stss Prepaid Metering
Stss Prepaid Metering's reply10 Sept 2019, 15:44
Official
We do apologise for the inconvenience experienced. Should you require additional assistance in this regard, please contact us directly. We assure you of our best efforts at all times.