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camille.ishwarlal camille.ishwarlal
1 reviews | Active since Oct 2010
03 Jun 2015, 09:29
STSS AND THEIR STAFF NEED TO CATCH A WAKE UP!!!
I have moved into a new apartment on 1 May 2015, the previous occupants had a balance owing on their electricity account. I purchase my electricity via cr card to save me the hassle of calling these *********** people. every time I purchase the token I receive is less the amount owing by the previous tenant so I am having to call every time to tell them the same thing, what's the point? I spoke to Gerald who is completely rude and useless he slammed the phone in my ear while I was talking to him I asked the idiot to to make a note on the system so that I don't have to call every time and tell them the same thing over and over but clearly he cannot do that. STSS please educate your staff!
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Stss Prepaid Metering's replyOfficial
03 Jun 2015, 12:28Hello Camille7,
Thank you for bringing this matter to our attention.
Whilst our standard procedure is to follow up with a previous tenant should there be an outstanding balance, a time during which we ask the new tenant to be patient; we quite agree that a month is unacceptable. We offer our sincere apologies for the delay and are happy to confirm that we have attended to the matter and that your account has been updated. Should you wish, you may now also request tokens via sms.
With regard to our call center agent dropping your call, the Supervisor for STss has listened to the call and has advised that the call was dropped by the telephone system. Irrespective of this, we apologise on behalf of the Team.
Thank you for bringing this matter to our attention.
Whilst our standard procedure is to follow up with a previous tenant should there be an outstanding balance, a time during which we ask the new tenant to be patient; we quite agree that a month is unacceptable. We offer our sincere apologies for the delay and are happy to confirm that we have attended to the matter and that your account has been updated. Should you wish, you may now also request tokens via sms.
With regard to our call center agent dropping your call, the Supervisor for STss has listened to the call and has advised that the call was dropped by the telephone system. Irrespective of this, we apologise on behalf of the Team.
Stss Prepaid Metering's reply03 Jun 2015, 12:28
Official
Hello Camille7,
Thank you for bringing this matter to our attention.
Whilst our standard procedure is to follow up with a previous tenant should there be an outstanding balance, a time during which we ask the new tenant to be patient; we quite agree that a month is unacceptable. We offer our sincere apologies for the delay and are happy to confirm that we have attended to the matter and that your account has been updated. Should you wish, you may now also request tokens via sms.
With regard to our call center agent dropping your call, the Supervisor for STss has listened to the call and has advised that the call was dropped by the telephone system. Irrespective of this, we apologise on behalf of the Team.
Thank you for bringing this matter to our attention.
Whilst our standard procedure is to follow up with a previous tenant should there be an outstanding balance, a time during which we ask the new tenant to be patient; we quite agree that a month is unacceptable. We offer our sincere apologies for the delay and are happy to confirm that we have attended to the matter and that your account has been updated. Should you wish, you may now also request tokens via sms.
With regard to our call center agent dropping your call, the Supervisor for STss has listened to the call and has advised that the call was dropped by the telephone system. Irrespective of this, we apologise on behalf of the Team.