SM
Siphiwe M
1 reviews | Active since Mar 2020
24 Mar 2020, 10:32
STSS and Balwin Body Corprate are colluding!
STSS and Balwin Body Corprate are colluding. Inconstistant billing, abnormally high tariffs and zero transparency when it comes to meter reading seems to be their modus operandi. The number of similar complaints on this platform are overwhelming which shows the seriousness of this matter. I am a resident of Amsterdam Estate for a while now and I have seem my usage double since the implementation of the STSS prepaid metering system. When calling into the call centre, the finance department can not even justify some of the collections they are making. This is not a prepaid system (pay as you use) This is theft!!!
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Replies (5)
Stss Prepaid Metering's replyOfficial
24 Mar 2020, 13:44Kindly be advised that meter readings with calculations and explanations, from inception to current, are available on the STss Wallet application.
Stss Prepaid Metering's reply24 Mar 2020, 13:44
Official
Kindly be advised that meter readings with calculations and explanations, from inception to current, are available on the STss Wallet application.
Stss Prepaid Metering's replyOfficial
24 Mar 2020, 13:44Please be advised that STss bills and recovers based on the physical meters owned by Amsterdam, and that all recoveries are paid over to Amsterdam BC weekly.
Stss Prepaid Metering's reply24 Mar 2020, 13:44
Official
Please be advised that STss bills and recovers based on the physical meters owned by Amsterdam, and that all recoveries are paid over to Amsterdam BC weekly.
Stss Prepaid Metering's replyOfficial
24 Mar 2020, 13:44STss invoices for its services monthly on the basis that collections are supported with physical readings to the respective Managing Agent.
Stss Prepaid Metering's reply24 Mar 2020, 13:44
Official
STss invoices for its services monthly on the basis that collections are supported with physical readings to the respective Managing Agent.
Stss Prepaid Metering's replyOfficial
24 Mar 2020, 13:44The STss FC team will gladly assist in reconciling your account on request and provide supporting photos of same.
Stss Prepaid Metering's reply24 Mar 2020, 13:44
Official
The STss FC team will gladly assist in reconciling your account on request and provide supporting photos of same.
SM
Siphiwe M's updateReviewer Update
24 Mar 2020, 14:37I have had deductions of equal amounts going off for two consequtive days. R67.18 for gas and R20.94 for water. How can my consumption be the same for two days in a row? I would like to have these meter readings made available to me please.
You outlining your procedures does not make them ethical. Hiding behind the body corporate also doesn’t exempt you from this theft!
I have read all your reply’s to complaints and it’s always the same thing. No efforts to resolving complaints what so ever. Pathetic! I called your call center and they told me that they do not know why the system is deducting the same amounts daily from customers and that IT is looking into it. Had I not called in, you guys would have just continued to bill me for as long as I kept topping up my wallet. You are *******!!!
You outlining your procedures does not make them ethical. Hiding behind the body corporate also doesn’t exempt you from this theft!
I have read all your reply’s to complaints and it’s always the same thing. No efforts to resolving complaints what so ever. Pathetic! I called your call center and they told me that they do not know why the system is deducting the same amounts daily from customers and that IT is looking into it. Had I not called in, you guys would have just continued to bill me for as long as I kept topping up my wallet. You are *******!!!
SM
Siphiwe M's update24 Mar 2020, 14:37
Reviewer Update
I have had deductions of equal amounts going off for two consequtive days. R67.18 for gas and R20.94 for water. How can my consumption be the same for two days in a row? I would like to have these meter readings made available to me please.
You outlining your procedures does not make them ethical. Hiding behind the body corporate also doesn’t exempt you from this theft!
I have read all your reply’s to complaints and it’s always the same thing. No efforts to resolving complaints what so ever. Pathetic! I called your call center and they told me that they do not know why the system is deducting the same amounts daily from customers and that IT is looking into it. Had I not called in, you guys would have just continued to bill me for as long as I kept topping up my wallet. You are *******!!!
You outlining your procedures does not make them ethical. Hiding behind the body corporate also doesn’t exempt you from this theft!
I have read all your reply’s to complaints and it’s always the same thing. No efforts to resolving complaints what so ever. Pathetic! I called your call center and they told me that they do not know why the system is deducting the same amounts daily from customers and that IT is looking into it. Had I not called in, you guys would have just continued to bill me for as long as I kept topping up my wallet. You are *******!!!